Shipping & Delivery Policy

Where we ship

We ship to street addresses in the fifty United States and the District of Columbia, and to APO, FPO and DPO addresses. We do not currently ship outside the United States. Because the product is a liquid household chemical, some carriers will not deliver it to a PO Box.

Dispatch time

Orders are released to the fulfilment centre as they come in. Most leave within one working day, and orders placed before 12:00 pm Eastern on a working day usually go out the same afternoon. Working days are Monday to Friday, excluding US federal holidays. During a heavy promotional week dispatch can take up to three working days, and we say so at checkout when it does.

Shipping methods and cost

• Standard tracked — free on every order. Typically 3 to 7 working days in transit after dispatch.
• Priority tracked — free on orders over $60, otherwise $9.95. Typically 2 to 4 working days in transit after dispatch.

Alaska, Hawaii and military addresses add roughly a week to either estimate. Transit times are the carrier’s working-day estimates and are not guarantees.

Carriers

Parcels go out with USPS, UPS or FedEx, whichever is approved to carry this product to your ZIP code. You do not choose the carrier; we use the one cleared to handle a liquid of this class on that lane.

Tracking

A tracking number is emailed as soon as the carrier scans the label. It can take up to 24 hours for the first movement to show. If nothing has moved after three working days, email us and we will open a trace.

How the order is packed

Bottles ship upright, capped, seal-taped and cushioned inside a double-walled box. Multi-bottle bundles are divided so nothing knocks together. The outer carton carries no product branding, and no signature is required unless your carrier demands one for the address.

Address accuracy

We ship to the address exactly as it is entered at checkout. Check it before you order. If you spot a mistake, email us within two hours and we will correct it if the label has not printed. Once a parcel is with the carrier the address can no longer be changed, and a parcel returned to us as undeliverable will be refunded less the outbound shipping cost.

Delays outside our control

Severe weather, carrier backlogs, strikes and holiday peaks all add days to transit and are outside our control. We will always pass on exactly what the carrier has told us, and we will replace or refund a parcel that a carrier declares lost.

Lost, late and damaged parcels

• Marked delivered but not with you: check with neighbours and your building office first, then contact us within 14 days of the delivery scan so we can open a carrier trace.
• Leaking or crushed on arrival: photograph the box and the bottles before disposing of anything, and contact us within 14 days. Keep the packaging until the claim closes.
• Not moving at all: a parcel with no scan for seven working days is treated as lost, and we replace or refund it.

Handling a leaking parcel safely

If a box arrives wet, do not open it over a finished surface or a fabric floor covering. Move it outdoors or onto a hard floor, wear gloves, and rinse any skin contact with water. Photograph it, then contact us before cleaning up. We will replace the order.

Taxes and duties

Prices shown include applicable US sales tax where it is due. Because we do not ship internationally, no customs duties or import charges apply to an order placed here.

Returns

Return postage, authorisation numbers, how to ship a liquid back and refund timing are covered in our Refund, Returns & Cancellation Policy.

Last updated: August 3, 2026